Question 1

How do I get started with TruRoyal?

Accepted Answer

Complete the Request a Security Assessment form or contact our team directly. Tell us about your site, the type of property, its location and what you need. A member of our security team will review your enquiry and contact you to discuss the next steps.

Question 2

What information should I include in my enquiry?

Accepted Answer

The most useful details are the type of property, its location and operating hours, the main entry points, any specific concerns or recent incidents, and whether you already have security arrangements in place. Approximate information is fine - the detail is refined during the assessment.

Question 3

Do I need to know how many security personnel I need?

Accepted Answer

No. Many organisations start with a concern rather than a headcount. The number and type of personnel are worked out with you based on the layout of the site, how it operates and the risks it faces.

Question 4

Am I committing to anything by submitting an enquiry?

Accepted Answer

No. An enquiry or assessment request simply starts a conversation. Any engagement is agreed separately, in writing, once the scope and terms have been discussed and confirmed with you.

Question 5

Who will contact me after I submit the form?

Accepted Answer

A member of our security team reviews each enquiry and gets in touch using the details you provide. Where you indicate a preferred contact method, we take it into account.

Question 6

What types of security services does TruRoyal provide?

Accepted Answer

Our services cover commercial, mall and retail, hospital, residential, school and college, bank and financial, corporate, industrial, hotel, VIP and event security. Each service page explains the typical approach for that environment.

Question 7

Can you provide security for a one-off event?

Accepted Answer

Yes. Event security can be planned for conferences, launches, weddings and public gatherings. Sharing the date, venue, expected attendance and format as early as possible allows time for planning, briefing and coordination with the organisers.

Question 8

Can coverage be arranged around the clock?

Accepted Answer

Coverage is planned around how your site operates. Round-the-clock deployments, shift-based coverage and specific time windows can all be discussed, and the agreed arrangement is set out in the proposal.

Question 9

Will the security plan be tailored to our site?

Accepted Answer

Yes. Plans are built around the layout, occupancy, operating hours, risk environment and internal procedures of your site rather than applied from a fixed template.

Question 10

Can you take over from our current security provider?

Accepted Answer

A transition can be discussed. We would plan the handover with you - reviewing existing post instructions, site procedures and timing - so that the change causes as little disruption as possible.

Question 11

Do you provide personal or executive protection?

Accepted Answer

Yes. Our VIP security service covers close protection and secure movement planning for executives, public figures and private individuals. These requirements are handled discreetly and planned case by case.

Question 12

How are security personnel prepared for a site?

Accepted Answer

Personnel are selected for the requirements of each role and briefed on site-specific instructions before they are deployed. Preparation covers conduct, communication, observation and reporting, as well as the procedures that apply to your site.

Question 13

How is on-site performance supervised?

Accepted Answer

Supervision is built into the deployment plan. Depending on the scope, it can include supervisory visits, shift checks, clear reporting lines and regular reviews with your nominated contact.

Question 14

What happens if a member of the team is absent?

Accepted Answer

Relief and replacement arrangements form part of the plan so that coverage can be maintained. The specific arrangements for your site are discussed and confirmed during planning.

Question 15

How are incidents reported and escalated?

Accepted Answer

Reporting and escalation routes are agreed at the outset - who is informed, how and through which process. Incidents are recorded and reported to your nominated contacts in line with that agreed procedure.

Question 16

Will security personnel follow our internal policies?

Accepted Answer

Yes. Your site rules, visitor procedures and relevant internal policies are incorporated into post instructions and briefings, so that security works in step with the rest of your organisation.

Question 17

What is a security assessment?

Accepted Answer

A structured review of your site and requirement: entry points, perimeter, occupancy, operating hours, existing measures and any specific concerns. It informs a practical recommendation for personnel, posts and procedures.

Question 18

Is there a cost for an assessment?

Accepted Answer

This depends on the size and complexity of the site. Our team will explain what the assessment involves and confirm any terms with you before it takes place.

Question 19

What does a proposal usually include?

Accepted Answer

A proposal typically sets out the recommended coverage and posts, the shift pattern, supervision and reporting arrangements, and the commercial terms. The exact contents depend on your requirement.

Question 20

How soon can security be deployed?

Accepted Answer

Timing depends on the scope of the requirement, site readiness and staffing. A realistic start date is agreed with you during planning rather than promised in advance.

Question 21

Can the service be adjusted once it has started?

Accepted Answer

Yes. Requirements change with occupancy, operating hours, seasonal peaks or new risks. Changes to coverage can be discussed and agreed with your point of contact at TruRoyal.

Question 22

How do we stay in touch during an engagement?

Accepted Answer

A nominated point of contact and agreed communication channels are set up at the start, together with a schedule for reviewing how the arrangement is working.

Question 23

Is TruRoyal suitable for smaller sites?

Accepted Answer

Each requirement is assessed on its own merits, whether it involves a single entrance or a large, complex site. The plan is sized to what the site actually needs.

Question 24

How is the information in my enquiry handled?

Accepted Answer

Information submitted through this website is used to respond to your enquiry and is handled as described in our Privacy Policy.

Frequently Asked Questions

Getting started

Services & coverage

Personnel & supervision

Assessments & proposals

Working with TruRoyal

Still have a question?