Privacy Policy

This Privacy Policy explains how TruRoyal (Placeholder: registered legal name to be confirmed) ("TruRoyal", "we", "us" or "our") handles personal information collected through https://www.truroyalsecurity.com (the "website"), including our enquiry and security assessment forms.

TruRoyal is responsible for the personal information described in this policy. If you have any questions about it, please use the contact details at the end of this document.

This policy applies to information collected through the website and in the correspondence that follows an enquiry. It does not cover information processed under a separate agreement for the delivery of security services, or recruitment information handled under a separate notice, where one applies.

Information you provide

When you submit an enquiry or request a security assessment, we collect the information you enter, which may include:

• your full name, company or organisation, business email address and phone number;
• the industry, property type and location of the site concerned;
• the security service you are interested in, the approximate number of personnel required and the nature of your requirement;
• your preferred contact method and any message you choose to include; and
• your confirmation that we may contact you about the enquiry.

Please avoid including sensitive personal information, or information about other people, in free-text fields unless it is necessary for your enquiry.

Information collected automatically

To protect our forms from spam and abuse, we record limited technical information when a form is submitted, such as your IP address (which may be stored in a hashed form), browser type and the page from which the enquiry was sent. Our hosting provider may also keep standard server logs.

Correspondence

If you contact us by email, phone or messaging services, we keep a record of that correspondence so that we can respond and follow up.

We use personal information to:

• review and respond to your enquiry or assessment request;
• contact you to discuss your requirement, arrange an assessment and prepare a proposal;
• keep records of enquiries and our communications with you;
• protect the website and our forms against fraud, spam and misuse;
• maintain, secure and improve the website; and
• comply with our legal and regulatory obligations.

We do not sell your personal information, and we do not use it for automated decision-making that has legal or similarly significant effects on you.

Where data protection law requires a legal basis for processing, we rely on one or more of the following, depending on the circumstances and the law that applies to you:

• taking steps at your request before entering into a contract;
• our legitimate interests in responding to business enquiries, developing client relationships and keeping the website secure, balanced against your rights and interests;
• your consent, where we ask for it - you may withdraw consent at any time without affecting processing that took place before withdrawal; and
• compliance with legal obligations.

We share personal information only where necessary, with:

• service providers that process information on our behalf, such as website hosting, database, email delivery and bot-protection providers (including Cloudflare Turnstile, when enabled);
• professional advisers, such as lawyers, accountants and insurers, where reasonably required;
• public authorities, regulators or law enforcement where we are required or permitted by law to do so; and
• a successor organisation in connection with a merger, acquisition or reorganisation, subject to appropriate safeguards.

Service providers are permitted to use personal information only to provide their services to us and are expected to protect it appropriately.

Some of our service providers may process information outside the country in which you are located. Where this happens, we take steps intended to ensure that the information receives an appropriate level of protection, in line with applicable law.

We keep personal information only for as long as it is needed for the purposes described in this policy, including to meet legal, accounting or reporting requirements.

Enquiries that do not lead to an engagement are retained for Placeholder: retention period to be confirmed and then deleted or anonymised. Information relating to clients is retained in line with our contractual and legal obligations.

We use technical and organisational measures designed to protect personal information, including:

• encrypted connections between your browser and the website;
• access to enquiry records restricted to authorised personnel, with permissions based on role;
• activity logging for administrative actions; and
• measures to detect and limit automated or abusive form submissions.

No method of transmission or storage is completely secure, so we cannot ensure absolute security. If you have reason to believe your interaction with us is no longer secure, please contact us.

The public pages of this website do not use advertising cookies. We use only the following:

• essential cookies that keep authorised staff signed in to the website's administration area - these are not set for ordinary visitors; and
• Cloudflare Turnstile, when enabled on our forms, which may use cookies or similar technologies to distinguish genuine visitors from automated traffic.

If we introduce analytics or other non-essential technologies in future, we will update this policy and, where required, ask for your consent first.

Depending on where you are located, you may have the right to:

• request access to the personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to delete your information or restrict how we use it;
• object to processing based on our legitimate interests;
• request a copy of your information in a portable format; and
• withdraw your consent where processing is based on consent.

To exercise these rights, please contact us using the details below. We may need to verify your identity before responding. You may also have the right to complain to the data protection authority in your country.

This website is intended for businesses and organisations. It is not directed at children, and we do not knowingly collect personal information from them.

The website may contain links to third-party websites or services. We are not responsible for their privacy practices, and we encourage you to read their privacy notices.

We may update this policy from time to time. The latest version will always be available on this page, and the date at the top will show when it was last revised.

For questions about this policy or how we handle personal information, please contact us: